Libraries (85%), waste management (82%) and customer service (80%) scored highly in this year’s Noosa Council’s Community Satisfaction Survey rating with the overall performance index much the same as the 2017 results.
Other high performers were Development of Tourism, Community Safety and the Quality and Performance of Staff.
Community consultation rated 72% which was a 10% improvement on 2017 results.
Lowest rating services included parking (60%), economic development (67%) and traffic management (68%).
The Community Satisfaction Survey is carried out every two years. It helps benchmark Noosa’s progress over time and also allows comparisons with other local governments across the state. The survey, performed by Market Facts, asked 400 Noosa residents to provide a rating on the importance and performance of 41 responsibility areas.
Mayor Tony Wellington said as the level of government closest to the people, it was vitally important to regularly check whether we are meeting the needs of our residents. “This survey helps us determine where we can focus on improvements,” he said.
Acting CEO Michael Shave said council had a strong focus on working with the community and particularly pleasing was the high rating given in the performance of staff category.
“Three quarters of those surveyed who had contacted Council rated the service of staff as good or very good,” he said.
Those surveyed also felt a strong connection to the Noosa community, with 76% indicating they were either satisfied or completely satisfied in regard to feeling part of their community.”
To read the full survey, visit noosa.qld.gov.au.
