Unitywater has announced it will offer $50 off water bills for customers whose properties were inundated in the late-February extreme wet weather event.
Unitywater acting chief executive officer Pauline Thomson said the utility empathised with customers who had been impacted.
“We want to support our customers where we can and this rebate will help cover the cost of water used to clean properties,” she said.
“The $50 rebate is equivalent to the volume of water a family of four uses in two weeks, or running a hose for eight hours straight.
“The majority of our staff live in our service region too and we know how upsetting and stressful it can be when you’re affected by these extreme weather events.
“The process of setting up this support takes time and we thank the community for their patience while we’ve been assessing our options to ensure our approach is fair and prudent to all our customers.”
Ms Thomson said impacted property owners should apply for the rebate online.
“Customers have until 31 May to apply. Once they submit their application, it will take about 6-8 weeks for us to assess and apply to eligible accounts,” she said.
“Once approved, the rebate will be deducted from the next bill following the 31 May closing date.
“We encourage anyone who may be struggling to pay their bill to contact us as soon as possible so we can work with them – we have payment and hardship plans available to support our customers when times are tough.”
Affected residents can apply for the rebate at unitywater.com/flood-rebate
