The Queensland Police Service (QPS) is urging people to ‘Pause. Think. Policelink’ when reporting non-urgent matters, following a rise in the number of emergency calls to Triple Zero (000) in the first half of 2025.
Between 1 January and 30 June 2025, QPS emergency call takers handled 488,096 inbound calls, marking an 8.53 per cent increase compared to the same period in 2024.
Of these, more than 93 per cent (453,764) were Triple Zero (000) emergencies, reflecting a growing demand for immediate police assistance across the state.
Acting Superintendent Neal White from the Police Communications Group says QPS remains focused on investing in people, systems and technology to meet growing demand, particularly during critical incidents and extreme weather events.
“As Queenslanders continue to face challenges from severe weather to personal crises, the message from QPS is clear. We are here, we are listening and we will always answer the call,” Acting Superintendent White said.
“When it comes to calling Triple Zero (000), we encourage Queenslanders to use this number when a crime is happening now, when life or property is in immediate danger, or during time-critical events such as fires and flooding,”
Despite record volumes, QPS has maintained a strong emergency response. However, Acting Superintendent White warned that misusing the Triple Zero (000) service for non-urgent matters can slow down critical response times.
“Triple Zero is for life-threatening emergencies only,” Acting Superintendent White said.
“If you need police but it’s not urgent, think Policelink. It’s available 24/7 and ensures emergency resources are preserved for those in immediate danger.
“Non-urgent matters such as if you have lost your wallet, phone or other belongings, if you return home to find your property has been burgled with no persons present, if your car has been stolen and you are in no immediate danger or if your windows have been smashed – Pause. Think. Policelink to report the matter” Acting Superintendent White said.
QPS is reminding the public to use the appropriate channel when seeking help. Non-urgent matters such as lost property, noise complaints or reporting a break-in that has already occurred should be directed to Policelink via 131 444 or online at www.police.qld.gov.au.
Extreme weather events, including North Queensland flash flooding, Tropical Cyclone Alfred, and widespread flooding in March, contributed significantly to elevated call volumes in the first half of this year.
While spikes during natural disasters were anticipated, new patterns are emerging. Sunday emergency call volumes are now frequently surpassing the usual Friday and Saturday evening peaks, revealing a shift in when Queenslanders are reaching out for urgent help.
Acting Superintendent White said the rising call numbers not only demonstrate the need for frontline policing but also a growing public confidence in QPS.
“Whether it is a cyclone, flood or a call from someone in crisis, our officers are always ready to answer the call,” Acting Superintendent White said.
“These numbers reflect not just an increase in calls, but an increase in community confidence that when help is needed, the Queensland Police Service will respond at any time of the day or night.
“This continued increase in emergency calls is a clear reflection of the public’s trust in police and the vital role our call takers and frontline officers play in keeping communities safe.
“Seconds count in an emergency. Making the right call helps ensure everyone gets the help they need, when they need it most.”
