NOOSAVILLE Smash repairs owner Mal Favager has seen many businesses come and go during the 24 years since he and his partner Wendy purchased the workshop.
Mal said two major factors have seen the business stand the test of time – quality workmanship and an emphasis on customer service. No job is too small, and never too much trouble.
Mal has always been of the opinion that “biggest isn’t always the best”, meaning keeping the business small and personal is vital for longevity.
“A major part of our business is insurance-claim related,” he said.
“We like to make every customer feel comfortable in choosing us as their repairer. Every owner has the right to choose who repairs their vehicle when an insurance claim is in place. We assure quality repairs are carried out irrespective of owner circumstances.”
Mal has recently handed the management of the business to long-term employee and close friend Bill Broadhurst.
“As Wendy and I approach retirement age and like to travel, I could not think of a better person to manage the business while keeping our services up to standard,” he said.
“Bill has a vast knowledge of the industry, he is a local, likeable lad and very capable of making all our customers happy.”
Be sure to call into Noosaville Smash Repairs at 2/17 Rene Street, where you can talk to Bill or the office staff about all requirements regarding claims and repairs.
