Choosing a National Broadband Network provider and plan can be daunting. Here’s some things to consider when looking for a provider.
1. Assess usage first, then look at plans and providers that can meet those needs.
Those who are only emailing or browsing the web, using the internet for Facebook or online coursework, or live alone, a moderate speed plan and upload-download allowance may be enough.
There’s no point paying for a high-speed link and a big download quota if they are not used.
But those who stream movies and television, play online games and or have a large family will need a faster speed.
When assessing how many gigabytes of data is needed for downloads and uploads, be aware that much more date will be used with NBN than with ADSL because users will be tempted to download higher-quality media content such as movies, and do it more frequently.
2. Think about phone needs.
When connecting to NBN residents will no longer have a normal landline phone so they will need to decide whether they want a regular phone service over the internet to replace it.
They may be content with what are called over-the-top services such as Skype, Apple FaceTime and Viber.
They are not too expensive and can offer unlimited calls and features such as video calls.
Some providers include a higher-quality VOIP (voice over internet protocol) option with a guaranteed level of service but users will need equipment such as a VOIP router for that.
They should talk to their prospective service provider about their VOIP needs.
VOIP can also be accessed through third-party companies.
3. Consider technical support.
Those who are not confident about their technical skills may prefer a provider that offers better technical support.
Many providers take the cheap route of contracting their technical support to overseas call centres.
Customers may find themselves shunted from person to person or find a consultant repeatedly putting them on hold to consult a supervisor whenever they are asked a technical question\ because they lack technical know-how and training.
In a nutshell, residents should find a provider and plan that matches their needs, make a long list of questions and call them to get answers before committing to a contract.
