With Covid causing potential staffing issues, Council is urging residents to pay their rates online or using the alternate options and do so by 18 February to receive the 5 per cent discount on the general rate.
The six-monthly rates notices have been issued this week and staff are again gearing up for a busy four-week period.
“We may encounter staffing issues from time-to-time, which could result in lengthy queues at the customer service counter,” Council’s customer services manager Jason Pratt said.
“So to avoid any potential long delays at our payment counters and to minimise disruptions, we’re asking ratepayers to use a number of alternative payment options, which are on your rates notice.”
Ratepayers can pay online, by credit card over the phone, by accessing BPay from your participating financial institution, or over the counter at any Australia Post office.
Mr Pratt said ratepayers can also arrange to pay current rates in instalments.
“We are committed to keeping the customer service centre open at all times, but with the uncertainty of Covid, our online services provide the ideal alternative,” Mr Pratt said.
Revenue services manager Kellie Seeleither said property owners should also consider receiving their rates notices electronically.
“Over 36 per cent of ratepayers now receive their rates either by email or direct to their online banking platform through BPay view,” she said.
To access electronic delivery, simply visit the council website to register your email.
If ratepayers haven’t received their rates notices by the end of this month, contact Council to check their postal address and request a copy.
